Ennoverse Blog

New Datacenter Migration (Maintenance Window)

By Stephen | Published February 5, 2012

Dear valued Ennoverse Customer,

To improve the quality of service that you receive, we would like to inform you that we will be performing a datacenter migration on the 25th of this month (February 25th Saturday). The at risk window for this change is the entire day. We are in the process of moving active clients to our secondary datacenter in the weeks before the move, to ease any potential downtime that may be experienced. Most clients will not notice any downtime but may experience larger latencies as our secondary datacenter is further away. Once the new datacenter migration has been completed and our post-checks have been satisfied for the new facility, we will start moving clients back to the new datacenter in the weeks after the February 25th datacenter migration.

Customers that use their own DNS servers with records that point back to our services will experience issues as we do not have administrative control of those DNS servers. There will be two instances that you will have to update your “A” records to point to your services on Ennoverse. The first instance is moving to the secondary datacenter and the last instance is moving back to the brand new datacenter. Please open a trouble ticket or send an email to support@ennoverse.com so we can get you the details as soon as possible to minimize your downtime. In the future we would highly recommend you use our own DNS services, as we provide a geo-redundant DNS network and can prevent these types of issues for you. If you are unsure if this applies to your account then you most likely are using our DNS services and we will handle everything for you. Please do not hesitate to contact us if you would like clarification on if this affects you or not.

Also please keep in mind this change only affects customers that have Web Hosting/VPS Hosting/Game Server through us. Domain names are unaffected by this upgrade.

These upgrades will allow us to provide you with higher level of service.

If you have any questions of concerns please submit a trouble ticket via the client area or send an email to support@ennoverse.com.

PS: We are aware of a slight formatting issue with the email version of this announcement. We have identified the issue and applied a fix.

Thank you for your understanding!
Sincerely
-The Ennoverse Team

Posted in Network/Service Status Updates, News & Announcements

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Service Disruption 28/01/2012

By Grant | Published January 31, 2012

Ennoverse’s UK based web hosting servers, sh01.ennoverse.net, experienced an unexpected disruption on Saturday, 28th January 2012 for 3h 12m between 1:52 AM and 5:04 AM . This disruption was caused by an unexpected fault at the network provider of our housing UK data centre.

We apologise for any inconvenience this may have caused our customers.

Posted in Network/Service Status Updates

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Ennoverse is now a CloudFlare Certified Hosting Partner!

By Stephen | Published July 28, 2011

We are excited to announce that Ennoverse is now an official CloudFlare Certified Hosting Partner! This will provide our clients with an amazing set of security and optimization tools! These tools will allow you to increase your site’s load times and also protect it from attacks. Currently CloudFlare has stopped 2.1 billion (and counting) threats against user’s websites!

Want CloudFlare now? It’s simple, just login to your cPanel web hosting control panel and click the “CloudFlare” icon under the “Software/Services” section. Just follow the instructions and you will be running a faster, security hardened, and efficient site!

If you want even more features including the ability to view up-to-date stats every 15 minutes, advanced security features, and SSL support consider upgrading your account to a CloudFlare Pro account!

Want more information?
CloudFlare, Inc. (www.cloudflare.com) makes your site twice as fast, protects it from attacks, ensures it is always online, and makes it simple to add web apps with a single click. CloudFlare supercharges websites regardless of size or platform with no need to add hardware, install software, or change a line of code. The CloudFlare community gets stronger as it grows; every new site makes the network smarter and faster. Thanks to our awesome sauce technology, more than 300 million people experience a faster, safer, better Internet.

Is CloudFlare free?
Yes! CloudFlare offers free accounts which provide all the base CloudFlare features and abilities. CloudFlare also offers for pay plans that provide even more security options, SSL support and statistics every 15 minutes. CloudFlare Pro is only $20 a month for the first site and $5 a month for any site after that.

How does CloudFlare’s technology work?
CloudFlare works as a reverse proxy. What this means is that once your website is part of the CloudFlare community, your web traffic is routed through CloudFlare’s global network.

CloudFlare’s network stores copy of your static files closer to your visitors, which means they are delivered more quickly than before. We cache resources such as CSS, JavaScript and images. You do not have to make any changes on your end, CloudFlare’s technology automatically decides which resources to cache based on file extension names. We do not cache dynamic content. CloudFlare also does compression for every request.

CloudFlare’s network also blocks threats and limits abusive bots before they hit your server, which means less wasted bandwidth and server resources for you.

What types of websites can use CloudFlare?
Almost all websites can use CloudFlare. CloudFlare works for both static and dynamic websites. CloudFlare is not suitable for websites that stream video or audio directly from their origin server. If you use YouTube or Vimeo for the videos embedded on your website, then that is compatible with CloudFlare.

Posted in News & Announcements, Security

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UPDATE: Maintenance Window Completed

By Stephen | Published July 17, 2011

The July 17th maintenance window has been completed successfully without any major complications.

As per our previous announcements amongst various server updates PHP was also updated to version 5.3.6 from version 5.2.14. If you run any PHP web applications, please verify that they are updated to their latest versions that are compatible with PHP 5.3.6+ standards.

Posted in Network/Service Status Updates, News & Announcements

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Brief power outage causes disruption

By Jason | Published July 8, 2011

At 18.56 BST the data centre housing services on sh01.ennoverse.net experienced a power outage. Power was restored by 19:03 BST. This data centre has several backup systems in place. We are currently in the process of finding out the exact cause of this outage.

There was an additional problem with our cPanel server in this data centre which delayed boot up time leaving some websites offline until 19:25 BST. I apologise for any disruption caused and the delay in getting customer web sites back online as quickly as possible.

Posted in Network/Service Status Updates

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